Case Assistant

Under the direction of the Manager of Human Services, the Case Assistant is responsible for the provision of Departmental programs for the Department and to support senior Human Services staff. This is a temporary, full-time position for up to 12 months, and is part of our CUPE 101.5 bargaining unit.

PRINCIPAL RESPONSIBILITIES: 

• Interview applicants and review ongoing eligibility for Department services under the direction of the Director or Manager, referring complex cases and providing support to senior Human Services staff.
• Scheduling work according to location and departmental requirements, visiting individuals and organizations as necessary and conducting routine inquiries to assist in the determination of eligibility for selected Departmental programs.
• Recommend eligibility for Departmental programs for confirmation by the Director or Manager.
  • Collect, receive, verify, copy, transmit and input information relating to program eligibility and services from clients and the public in person, by electronic mail, facsimile and over the telephone.
• Maintain statistical records and databases as required and assist in their retention and destruction according to Corporate /Administrative Policy and Procedures.
• Respond to general telephone or personal enquiries from the public.
• Monitor and collect money from deposits, co-payments, assignments and overpayments from clients.
• Provide temporary and vacation relief to clerical staff, as necessary.
• Perform other duties as assigned

Qualifications:

• Successful completion of one year of Community College in Human Services or experience in the administration of social service and/or related programs
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office applications, including Outlook, Word PowerPoint and Excel
• Current Criminal Record Check that is satisfactory to Middlesex County

$27.90 - $31.43/hour + 13% pay in lieu of benefits + 4% vacation pay