Customer Service & Scheduling Coordinator
Strathroy, Ontario
Full Time
Customer Services
In Person
Job Description
Safe Home Fireplace Inc. - Southwestern Ontario (Strathroy & Sarnia)
Safe Home Fireplace Inc. is hiring a detail-oriented and motivated individual to join our team. This is a full time, in person position based primarily in Strathroy, with occasional shifts in Sarnia.
We specialize in fireplace installations and service, and we take pride in running efficient operations and delivering a high level of customer experience. This role is central to both.
Key Responsibilities
- Schedule service and in-home consultations, building efficient routes by grouping jobs geographically
- Manage and adjust the calendar in real time as changes arise
- Support service operations through billing, administration, and customer follow-up
- Complete and manage required forms, documentation, and internal processes
- Learn and handle the day-to-day administrative nuances specific to the fireplace industry
- Assist customers in the showroom when required, helping them explore and decide on fireplace options and guiding them toward in-home consultations
- Maintain a clean, organized, and welcoming showroom
- Communicate clearly and professionally with homeowners and builders
What We’re Looking For
- Strong understanding of local geography (London, Sarnia, Strathroy, Chatham, Grand Bend, etc.)
- High attention to detail with the ability to see the bigger picture of the schedule
- Quick learner with the ability to pick up industry-specific processes and requirements
- Strong problem-solving ability and common-sense decision-making
- Comfortable working under pressure and adapting on the fly
- Strong communication skills (phone, email, and in-person)
- Computer proficiency (Google Calendar required; QuickBooks is an asset)
Education
Experience Required
- Full-time, Monday to Friday
- Occasional Saturday availability may be required
- Primarily based in Strathroy, with flexibility to work in Sarnia as needed
- Must have reliable transportation
- Must speak clear, fluent English
Compensation and Benefits
- $22.00–$26.00 per hour (based on experience)
- Opportunity for growth into a long-term role within the company
How to Apply
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If you need assistance with resume writing or access to computers/internet, please connect with our Community Employment Choices (CEC) office, at 16 B Second Street, in Strathroy, or by phone at 1-888-478-2111 ext. 200. These services are free as CEC is an Employment Ontario Service Provider, a non-profit agency providing free service to job seekers and local employers through Employment Ontario provincially funded programs. Offering employment and training programs in our community since 1994, CEC's mission is to support businesses and job seekers in meeting the labour market needs of Middlesex County with: job training information, career planning, job search support, job placement opportunities and incentives, as well as referrals to community resources.
This Employment Ontario service is funded in part by the Government of Canada and the Government of Ontario.
