Junior Technician

Position overview:

The Junior Technician is an entry-level role focused on developing the skills required for garage door installations and repairs through a combination of in-house theory training and in-field, hands-on experience. This position provides a foundation in the installation of basic garage doors, electric operators, and basic troubleshooting, with an emphasis on learning and growth within the company.

Key accountabilities:

This is a general description of the responsibilities for the above position. It is not intended to include all details of the job and it performance.

 Attend In-House Training Programs

• Participate in comprehensive in-house training based on industry standards, focusing on the fundamentals of garage door installations, electric operators, and basic construction techniques.
• Apply the knowledge gained in training to real-world scenarios during fieldwork senior technicians.

Perform Basic Installations of Garage Doors and Electric Operators

• Assist with the installation of standard garage doors and electric operators, following the guidance and instructions of more experienced technicians.
• Ensure installations are performed safely and in compliance with manufacturer requirements.

Gain Hands-On Experience in Basic Troubleshooting

• Begin developing basic troubleshooting skills for minor issues related to garage doors and electric operators.
• Support senior technicians in diagnosing and resolving problems, gradually taking on more responsibility in field repairs.

Adhere to Safety Standards

• Learn and follow all workplace safety regulations and policies, ensuring proper use of tools and personal protective equipment during all tasks.
• Report any potential safety issues or hazards to senior technicians or supervisors. 

Support Technicians in the Field

• Assist Level 1 and Lead Technicians with day-to-day installations, repairs, and tasks, ensuring the job site is clean, organized, and safe.
• Proactively contribute to team efficiency by preparing materials and supporting the workflow.

Develop Customer Service Skills

• Begin learning customer interaction techniques, focusing on positive and professional communication.
• Support senior technicians in engaging with customers to explain the work being performed and answer basic questions.

Our ideal candidate has:

• Strong mechanical aptitude and willingness to learn.
• Basic understanding of construction techniques is an asset.
• Ability to follow instructions and work collaboratively in a team environment.
• Basic troubleshooting skills for garage doors and electric operators, or willingness to learn.
• Valid driver’s license and in good standing.
• Commitment to following safety regulations and industry standards.
• Excellent interpersonal, collaborative and communications skills to build and maintain positive relationships with customers, suppliers, and internal teams.
• Alignment with our Core Values

Physical requirements / Working Conditions:

• Lifting Requirements: Ability to lift, carry, and maneuver heavy garage doors, tools, and equipment, typically weighing up to 50lbs and above, TEAM lifting on heavier items.
• Standing and Walking: Extended periods of standing, walking, and performing tasks while on your feet for long durations.
• Manual Dexterity: Proficiency in using hand and power tools for installation, repair, and maintenance tasks.
• Outdoor and Weather Exposure: Ability to work in various weather conditions, including extreme heat, cold, and rain, as garage door installations and services.
• Driving Requirements: Require traveling to customer sites, which includes operating company vehicles safely.
• Communication: Regular interaction with co-workers, management, and customers, requiring clear verbal and written communication.

$20-$35/hr.