Customer Service Representative

Overview

Lakeside is a leading crop input retail business serving Lambton and Middlesex counties, with retail branches in Forest, Petrolia, and Melbourne, Ontario. We take pride in delivering top-quality products and exceptional service to our valued customers.

We are currently looking for a detail-oriented and dynamic Customer Service Rep/Office Administrator to join our team. If you have a passion for finance, organization, and customer service, we’d love to hear from you!

Key Responsibilities:

Customer Service

• Support counter sales with customers and provide assistance with inquiries, orders, and scheduling when available
• Handle incoming calls and emails, directing them to the appropriate person or department
• Support customer account management by assisting with invoicing, account setup, and issue resolution
• Creating a positive customer experience
• Maintain a professional appearance, demeanor, and attitude at all times to portray Lakeside in a positive manner

Qualifications:

Education and Experience

• High school diploma or equivalent; post-secondary education in finance, administration, or a related field is preferred.
• Previous experience in accounts payable, office administration, or a similar role.
• Experience in the agriculture or retail sector is an asset.

Skills and Competencies

• Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines.
• Excellent customer service and interpersonal skills.
• Proficient in using financial and administrative software (e.g., Microsoft Office Suite, QuickBooks, NAV, or Business Central).
• Problem-solving skills and the ability to work independently or collaboratively in a team environment.
• Flexibility to adapt to seasonal demands and varying work priorities.