Inside Sales Representative

The Inside Sales Representative will report to the Customer Service Manager. The ideal candidate will have experience in effectively working in a fast-paced environment, exceptional tech and Excel skills, and the ability to juggle multiple tasks and deadlines simultaneously.

Responsibilities:

• React in a positive, respectful manner to all team members, customers, and prospective customers.
• Identify and document the wants, needs, desired results, problems, and essential facts of each call/inquiry, redirecting to the appropriate    person/department if necessary.
• Assist in the development of special product requests and pricing.
• Review, accurately prep, and process orders in a timely manner.
• Ensure changes/cancellations are processed timely and efficiently.
• Prepare background information and work with scheduling to ensure job site deliveries are accurate and on time.
• Develop and process management-approved RM’s/credits.
• Adhere to company policies and procedures.
• Other duties as assigned.

Qualifications:

• Grade 12 Diploma or GED.
• Strong computer/data entry skills; detail-oriented.
• Demonstrate interpersonal, listening, and questioning skills.
• Customer-focused, results-oriented, strong work ethic.
• Ability to manage multiple tasks concurrently.
• Ability to work in a team environment.
• Fluent in English with strong written and verbal communication skills
• Knowledge of Dashwood products and/or windows and doors is an asset.