Fire & Emergency Services Coordinator

Position Summary

The Fire & Emergency Services Coordinator assists with coordinating the day-to-day activities of Fire Services and is responsible for the operational administration of five stations and Paid-on-Call firefighter service. This role coordinates community outreach and public education on fire safety and builds relationships with residents, citizen groups, and organizations.

Responsibilities

Department Administration and Operations

• Provides administrative support for the department and all fire stations, including maintaining department databases, preparing payroll, maintaining firefighter benefit and insurance program, ordering equipment, and scheduling maintenance and equipment repairs.
• Oversees accounts receivables and collections for the department - invoicing of open burns, motor collision fees, service costs, etc.
• Advises the Director of Emergency Services & Fire Chief of fire department administrative issues and executes plans to maintain department efficiency and responsiveness.
• Performs grant administration as required, ensuring accurate and timely preparation of applications. Monitors grant budgets and expenditures and ensures that proper records are maintained.
• Assists with preparing quarterly and annual reports to maintain provincial compliance and council reporting.
• Provides administrative support to the Fire Chief and Deputy Fire Chief in the strategic planning process, establishing and tracking annual goals, objectives, and performance measurements for the department.
• Explores ways to enhance service delivery, control costs, generate revenue and streamline processes.
• Prepares, tracks and processes Ontario Fire College/Regional Training Centre registration including course materials and training and developing funding requests. 

Community Outreach

• Develops, demonstrates, and evaluates fire safety and prevention educational programs for schools, community groups, workplaces, and stakeholders.
• Liaises with other fire departments and public safety agencies and represents the department at associated meetings and committees, as directed.
• Coordinates and assists with the Smoke and CO Alarm Program, collecting and analyzing data to ensure compliance with the Fire Protection and Prevention Act and the Office of the Fire Marshal.
• Develops and implements public education and fire prevention marketing strategies and campaigns.

Other Responsibilities

• Attends conferences and meetings when required to keep abreast of current trends in the field.
• Undertakes special projects and performs other duties assigned.

• 3-4 years of progressive experience in fire service administration and support.

• Preferred experience in an administrative support capacity with a Paid-on-Call or composite firefighter service.

• Minimum of 2 years’ community outreach, presentation skills and educational program development.

Specialized Training & Licences

• Minimum certification to the NFPA 1035 Fire & Life Safety Educator level.

• Preferred NFPA 1031 – Fire Inspector Level 1, and NFPA 1041 – Fire Service Instructor Level 1 or equivalent.

• Standard First Aid and CPR/AED Certification

Skills & Abilities

• Thorough knowledge of educational techniques, methods, and procedures.

• Knowledge of learning theories; statistical analysis methods and resource evaluation techniques.

• Knowledge of marketing principals to develop and implement strategies to promote fire and life safety.

• Excellent communication, public relations, and presentation skills (both oral and written) required making presentations at all levels of the corporation and the public.

• In-depth knowledge of fire behaviour; organizational structure, function, and operations; human behaviour during fire; injury causes/prevention; hazard identification and correction, emergency reporting; firefighter equipment; special needs for those with disabilities.

• Ability to work under stressful conditions with various personality types and expectations with attention being shifted frequently from one job detail/task to another with numerous interruptions and task shifting.

• Demonstrate the ability to maintain an elevated level of accuracy, confidentiality, organization, and detail in all areas. Ability to effectively handle confidential, difficult and sensitive issues by using tact, diplomacy and an understanding of the organizational culture and department.

• Excellent interpersonal skills including the ability to build and maintain effective team relationships with firefighters and staff. Consistently respecting individual and corporate values of the department’s employees and members of the community.

Other Requirements

• A valid Ontario class G driver’s license in good standing.

• Vulnerable Sector Check.

• Criminal Records Check.

• Able to lift 25kgs.