Client Care Coordinator

About the Role:

As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sounds. You will be responsible for delivering a high standard of customer care demonstrated by executing the following responsibilities:

• Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit.
• Manage the scheduling and confirmation of appointments for new and existing customers.
• Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
• Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
• Maintain accurate customer database by ensuring that customer records are updated regularly.
• Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
• Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
• Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
• Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.

Education & Experience

• High school diploma or equivalent
• Diploma in business or medical administration is preferred
• 2+ years of administrative experience, preferably in medical setting
• 2+ years of customer service experience
• Knowledge of the hearing aid industry preferred

Required Skills:

• Able to build and maintain professional rapport with customers and colleagues
• Able to work independently, autonomously, and as a collaborative leader of a team
• Adherence to professional, ethical, and regulatory standards
• Able to prioritize work efficiently in a fast-paced work environment
• Proficient with MS Windows and Office
• Knowledge of insurance and agency coverage for hearing care services is preferred