Case Assistant

Overview

Under the direction of the Manager of Social Services, the Case Assistant is responsible for the provision of Departmental programs for the Department and to support senior Social Services staff.

PRINCIPAL RESPONSIBILITIES: 

• Interview applicants and review ongoing eligibility for Department services under the direction of the Director or Manager, referring complex cases and providing support to senior Social Services staff. 

• Scheduling work according to location and departmental requirements, visiting individuals and organizations as necessary and conducting routine inquiries to assist in the determination of eligibility for selected Departmental programs. 

• Recommend eligibility for Departmental programs for confirmation by the Director or Manager. 

• Collect, receive, verify, copy, transmit and input information relating to program eligibility and services from clients and the public in person, by electronic mail, facsimile and over the telephone. 

• Maintain statistical records and databases as required, and assist in their retention and destruction according to Corporate /Administrative Policy and Procedures. 

• Respond to general telephone or personal enquiries from the public. 

• Monitor and collect money from deposits, co-payments, assignments and overpayments from clients. 

• Provide temporary and vacation relief to clerical staff, as necessary. 

• Perform other duties as assigned

WHY CHOOSE MIDDLESEX COUNTY? Middlesex County is a vibrant upper-tier municipality located in Southwestern Ontario. We offer a thriving business climate, easy access to transportation routes, and quality of life with exceptional healthcare facilities, affordable housing, an array of educational opportunities and bountiful recreation and cultural choices in a picturesque setting. The County’s administration headquarters are located in London but Middlesex County is comprised of unique villages, towns and rural communities that have great attractions for residents and tourists. At Middlesex County, you will have a chance to make an impact in your everyday work and build lasting relationships in the communities in which we live and serve. We offer a culture that values inclusion, diversity of thought, and employee development. We invest in our people to help them leverage their strengths to achieve their career aspirations.

Qualifications

• Successful completion of one year of Community College in Human Services, or

• Experience in the administration of social service and/or related programs.

• Excellent communication and interpersonal skills.

• Proficiency with Microsoft Office applications, including Outlook, Word PowerPoint and Excel.

• Current Criminal Record Check that is satisfactory to the County of Middlesex